FAQs  animated gif reminder with fingerreminder.gif (348 bytes)

Frequently asked questions



How do I inquire? How can I know about rental prices?

Do you have a SEARCH ENGINE to search want I want within your site?

What is included in the price?

What other services do you offer? For ex. do you have a car service?

Which is the best season to visit Rome? When is high season?

I would like to know more about your company (Roman Homes).

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Can properties be inspected?

What is the booking and payment procedure?

How do I settle the payment of the second half upon arrival?

When is the security deposit returned?

Do room rentals follow the same reservation procedure?

Can I rent for just a few days? Which is the minimum period  rental period?

Are your properties in safe locations?

Do you supply references?

Do you send brochures?

Can I have hardcopy receipts of papers, for ex. contracts, receipts etc.?

How is the arrival organized? What happens upon arrival? How do I get to the apartment from the airport/ train station?

When and how check-out is done?
My plane leaves early in the morning. When is check-out performed in these cases?

How can I call you?

Are there large apartments in Rome's centre?

Which rental companies are not serious in Rome?

How do you get to Pompeii from Rome?

Is there a parking problem in the centre of Rome?

Is there a special Christmas / End of the year booking policy?


icon con computer MOLTO CARINA.gif (879 bytes)  Q: How do I enquire? How can I know about the rental price?

R: If you want us to give you advice and price information, please write to us (address: info@romeapartments-directory.info) and inform us about the following requirements / preferences:
- if you want a ROOM or an APARTMENT
- in the latter case (apartment), please indicate us the required SIZE: number of bedrooms, if you need a sitting room etc.
- LOCATION: try to give us precise preferences and to avoid generic locations (for ex. a "central apartment"). This of course if you can, if not we will try to understand.
- SPECIAL PREFERENCES OR REQUIREMENTS: for ex. a terrace, antique furniture, near to a school, ground floor as you cannot climb stairs, air conditioning etc. Please consider that some special features might make the price increase).
- NUMBER OF PERSONS composing the group, and possibly their age.
- BUDGET, i.e. expected maximum cost of the rent. Please do not forget this important detail which enables us to look for the most suitable accommodation for you. Related to this point, is indication of the required quality (if simply nice, or very elegant etc.).
- RENTAL PERIOD, possibly with indication of the dates of arrival and departure, a very important element to organize your accommodation.
We will reply to you promptly as soon as we receive your message. We will inform you about property availability and relevant prices. Thank you.

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Do you have a SEARCH ENGINE to search want I want within your site?

R: YES, please click here to go to the page with the search engine.

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R: What is included in the price?

R: - utility consumption with generous limits (electricity: 10 kW daily average for 2 persons, 1 kW daily for every person more / gas: 1cubic meter - MC-  in Summer, 5 MC in Winter). If the limit is exceeded (it is very unlikely), then the normal Italian fares are applied: 350 Ital. Lira (app. 20 cents) per kW and 1,220 Ital. Lira (app. 0.58 US$) per MC.
Beware: the large majority of proprietors and rental agencies in Rome (including foreign ones) will make you pay the utilities at a higher price than it actually costs: 400-600 Ital. Lira per kW and 1,400-1,600 per MC.
- cleaning fees (the property must be left in good order though) at the beginning and at the end of the stay.
- agency commission, paperwork, taxes.
Outgoing phone calls are not included, and are billed according to the customary Italian fares (200 Ital. Lira - app. 10 US cents per unit).

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Q: What other services do you offer? Do you have for ex. a car service?

R: We also offer various side services:
- professional extra cleaning (apart from the cleaning at the beginning and at the end of the stay). The cost is 12 Euro per hour (app. 18 US$).
- professional baby sitter: it will cost you 15 Euro per hour (app. 22 US$).
- professional car service, with pick-up at the airport or train station to the apartment or viceversa. The fares vary depending on the requested car and on the direction of the transport. For ex.:
- with a Mercedes Standard Limousine it will cost you 60 Euro appr. 90 US$ from the airport to the apartment, while the opposite transfer will cost you app. 20,000 Ital. Lira less (10 US$).
- if you are more than three persons or you are loaded with luggage and you need a van, it will cost you app. 80 Euro app. 118 US$ from the airport to the apartment.
- if you are more than 6 a minibus could be the solution and it costs 90 Euro appr. 132 US$.
The reservation of the car service, generally done with expensive cellular phone calls to the driver, is free for our customers. The car service is extremely professional, attentive and courteous, and has been selected by us among all the car service companies in Rome. The driver will wait for you just out of the customs area in the airport with a banner with your name.
You can find all the information about the car service, and online form to book online (we are the only ones doing this in Italy, and we are proud of it), in this page of our site:
http://www.romecarservice.it (click on the link to go to the page).
A possible negative aspect can be that if your plane is late you will have to pay a 10,000 Ital. Lira (app. 5 US$) per hour fee to the driver waiting for you, so if your plane is very late the service can become expensive. This is why most people prefer in any case to take the regular taxies which can be found out of the gate immediately after the customs area. If you want to have more information about regular taxies or public transport from the airport to the town or viceversa please go to this page (click): http://www.romanhomes.com/airports.htm
The same car service company we have chosen can organize transfer to towns around Rome, including the ones in Umbria (Assisi, Orvieto etc.), to Pompeii, Amalfi, Naples etc. We will also instruct you on how using regular taxies in Rome. Please inquire.

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R: Which is the best season to visit Rome? When is high season?

R: Rome is a unique town in that it is interesting all year round, yet March, May, June and October are considered the best months to visit. Consequently there is great demand in these months, and prices are higher. Needless to say the same situation occurs at Easter, Christmas and New Year. Other months which are considered high season are April, July and September. Practically there are few periods which are medium-low season: January, February and November (with the notable exception of the week with Thanksgiving. August is a particular month: it is medium-high season for weekly rentals, mid-low if you are planning to stay longer.

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Q: I would like to know more about your company.

R: Back in the early '90 we were a cultural society of Rome University. With a philosophy of hospitality and of friendly, constructive international relations in our mind we hosted European University members and people visiting Rome for cultural reasons.
In 2001 we created a specific hospitality service. We experienced a continuous increase in demand of our service from people of all over the world. We consequently increased both the property supply needed to match our guests' (we prefer to call our customers this way) requirements. We created hence a new service specialized in helping foreigners finding a home in Rome and Italy, thus enabling them to enjoy the remarkable cultural heritage and potentials of the country.

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Q. Can properties be inspected?

International rentals organized by a Company like ours processing many customers from 70 countries world-wide generate a very big working pressure, and this is why we do not show properties to customers. Last and not least, in the apartments there are also the guests who have come for a short period in Rome, and they don't like these inspections.
We also run an internet-based rental activity, which generates an unbelievable pressure and a lot to work. This is the price we pay to make customers benefit of the advantages of the internet technology.
For all these reasons we present a complete coverage on the apartments, and we put so many photos of the apartments and of the location. There is nobody in the world showing all the photos of apartments and of the location as we do.
Properties can be inspected for stays over two weeks.

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Q: What is the booking and payment procedure?
icon_con_cuscino_con_due_persone_sopra.gif (3235 bytes)   R: It is very simple.
Should you be taking the apartment, then we will E-mail you a very detailed invoice prompting you to send 30% (thirty per cent) or one third (in some selected properties) of the above mentioned amount by way of account and as deposit to book and secure the accommodation.
The deposit can be sent:
1) if you live in the USA and in the United Kingdom: by credit card with Western Union. Recently in fact Roman Homes and Western Union teamed up to offer this service. It is called "Quick pay". You can make payment by phone to a tool free telephone number of Western Union.
2) In all countries in the world in one of the thousands of Western Union branches, still with the system called "Quick pay". It will cost you a very modest fee, a lot less than regular banks.
3) Through a regular bank transfer from the bank you use normally. A bank transfer will cost you a fee that your bank will charge in your country.

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Q: How do I settle the payment of the second half upon arrival?

R: Upon arrival to the apartment, you will have to settle the balance of the rent in Ital. Liras, but you will be able to bring your currency or traveler's cheques for safety reasons, and change them in banks nearby before the check-in at the apartment, or even after the check-in if you cannot change before.
Our company will write down quickly a simple final contract, and there is nothing to pay for this work.
You will also have to leave a security deposit for each apartment, returned at the end of your stay.

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Q: When is the security deposit returned?

R: The security deposit is returned at the end of your stay (check out) if you have not caused damages (different from those caused by normal use), and once you have paid the phone bill (if any).
Because the security deposit is yours (and not part of the rent), it will be only held, and it can be made of Euro or US$, or even by any western currency at leisure for this purpose only.

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Q: Do room rentals follow the same reservation procedure?

R: No, the procedure is quite different from that of apartment rentals. Our room booking policy is aimed at reducing prices as much as we can. On the other hand, the rents in Rome are high (it is a capital city of extraordinary historical importance). Both reasons do not allow us to accept reservations too much in advance in order not to have empty periods (on the contrary of apartments belonging to the "holiday rentals section", which can be booked ahead). Reservations are made only if a particular room happens to be reconsigned approximately at the same date in which a potential tenant might want to rent it. The ideal reservation should be made 15-21 days upon the rental begins.
Nevertheless we have organized a room rental service together with a cultural society of Rome. With this room service it is possible to book. The unit is called "Domus Janiculum" as it is located in the most panoramic and airy of Rome's seven hills, the Janiculum. The page presenting this new possibility is (click on the link to go to the page):
http://www.romanhomes.com/domus-janiculum.htm

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Q: Can I rent for just a few days? Which is the minimum period to rent?

R: We do have very nice apartments in Rome, offered at reasonable prices, but we rent for a minimum stay of one week. The sheer high cost of property in Rome, together with the cost of our business, makes it impossible for us to rent for shorter terms, which would imply a loss of rented days since people usually for weekly periods. Besides, visiting Rome in a just a few days is next to a waste of time, as it takes at least a week to see the abc of the countless monuments or sights. There are more art masterpieces in Rome then *any European town* and even more than in most European countries put together! When you will visit Rome you will understand why the Romans say that a lifetime is not enough to know it or visit it.  All the ones who visit Rome know well that it is not a town that can be worked out with a fast tourist visit.
On the other hand we try to help and organize rentals for those who need to stay for just a few days. We generally try to put up these people in an empty periods between two rentals, please enquire.

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Q: Are your properties in safe locations?

R: Rome, like any western European town, is a "safe" place. When we Europeans hear this question from Americans we do not understand what they mean, and some would consider a little offensive. We never use this expression. Sometimes there are a few peripheral quarters were young boys might still mopeds or exceptionally a car. If there is a robbery it is reported in the national news because it is an extraordinary event. It is quite exceptional.
Moreover there is no racism (apart a few fanatics, emargined by all). You will be renting a property in Europe, so you should consider the specific features of the place were you are going. Only in the poor regions of Southern Italy (which is a different world in its own right) there can be unsafe quarters.
The only serious problem one can find in Rome like in any big European town with many tourists is the presence of pickpockets. They are almost never Italian or locals, but poor immigrants (the large majority of them are honest though). Their base seems to be the train station and public transport. If one is aware and alert, taking all necessary precautions, the pickpockets will not harm him / her. Generally speaking, in Europe one can walk everywhere between Rome and Stockholm at any time without being harmed by anybody. We do not even think of this problem.

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Q: Do you give references?

R: References in Europe are not highly considered for a number of reasons:

-  it is consider that they interfere with the private life of previous tenants of properties. They are hence considered inappropriate, and also illegal.
- they are not an international criteria, but rather a frequent North American habit (consequently regional). In Italy, it is the potential tenant who must supply references (in other words, in North America tenants think that the ones renting should convince them, in Italy it is the opposite: tenants should convince the agency or the proprietors, as property can be expensive and the Italians care a lot about their homes and about manners). We do not follow both criteria for the same reason (they are not international criteria, but rather regional).
- references above all are a bad criteria: they can be organized dishonestly by bad people in cahoots, telling you all they want.
- on the other hand, as mentioned, they violate the privacy of good people, making them work for us too. This is considered unacceptable in Europe.
- last and not least, references are not a professional criteria that can be organized by an international rental company carrying on its activity in industrial quantity. How could we possibly organize such references as a working procedure?
- we were victims of "scams" in the internet. In one occasion college students have rented a deluxe apartment writing to us and making the entire transaction in the name of their mother. Then when they arrived in Rome they said their mother would have come later, which she never did. They had wild alcoholic and marijuana parties inviting all their friends in Rome (who stayed overnight). They caused 700 US$ damages and scampered the last morning leaving a battlefield. The security deposit was well below the damage (also moral) they caused. And then people say that there are fears of having scams in the internet: we were the victims!
- very few rental companies present properties with such detailed description, with many photos of the units and also of the location. We also offer accurate and thorough company information. We also own 40 web sites (!) and so we are well known both at the Internic (the American organization registering sites), and to the NIC (the respective Italian organization).
Most of the American tenants in this page volunteered in a spontaneous way to act as references, but we do not want them to be engaged (for the reasons mentioned above).

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Q: Do you send brochures?

R: It is quite some time that we do not have brochures, for a number of reasons. Operating in the internet (and also with foreign cooperating institutions and agencies) has changed our way of working. We have many people enquiring from many countries in the world. Their preferences are very varied, and - applied to a historical town like Rome with thousands facets -, they cannot be handled with a brochure, which is quite static. In fact a catalogue could be published twice every year (at the best), while our internet site, which is practically our catalogue presently, is changed in some part nearly every day.
Our customers want photos, photos, photos... maps, descriptions, info etc. and we can do this practically by publishing all this in our site (or separately by e-mail), with a very hectic continuous feedback.
It is all this work which made our site the most attended in Italy in our category, and one of the major in the world.
Probably there is no other site or catalogue in the world supplying so many photos and information. So please check our web site periodically:
http://www.romanhomes.com
or keep in touch with us. You will find out that, as opposed to a catalogue, we are (a)live... and we assist customers online for free in a very accurate and courteous way, for which we are renowned.

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Q: Can I have hardcopy receipts of all contracts?

The internet companies procedures (e-mail etc.) cut off prices 30-50% compared to hardcopy "snail mail" dispatches to deliver you the same exact documents you would receive with normal mail. This is possible because it takes less time and work for a single operation (especially in a highly "bureaucratized" society like the Italian one). Working in the internet means hence less work for hardcopy letters and wrappings, yet on the other hand it means non-stop work. People like us working in the internet  experience working pressure in unbelievable amount. This big quantity makes it possible for us to reduce prices, yet it makes it impossible for us to send normally contracts, receipts etc. by ordinary mail.
For the same reasons it you want us to fax things to you, we might ask you an additional fee for the expensive phone fares from Europe to other places.

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Q: How is the arrival organized? What happens upon arrival?

R: Check-ins are organized *directly at the apartments*. Some time (7-14 days) before arrival, you should contact us informing us both of your exact arrival time in Rome, and also about by which means you will arrive (train, car, airplane etc.). Depending on this information, we will decide together a time for the check-in at the apartment.
We will give you the necessary information that you will require or ask: how to get to the apartment from the airport or train station, with regular taxies or by public transportation. If you require a car service, per the agreement with the car service company, to avoid possible misunderstandings and to have a complete picture of your arrival, you should fill in the car service form, which you will find in this page or our site:
http://www.romanhomes.com/car-service.htm (click on the link to go to the page).
The completed form will arrive to us, we will check if of all the data are in order, and we will organize your transfer with the car service company.

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Q: When and how check-out is done?
My plane leaves early in the morning. When is check-out performed in these cases?

Check-outs are performed on time, usually the evening before the departure and reconsignement of the apartment. It is a simple procedure. The apartment is inspected briefly for possible damages, the utilities are considered to see if the allowances were followed, possible outgoing phone calls costs are calculated. Finally the security deposit is given back.
We can also book a taxi of car service for you avoiding language problems. Regular taxies and the car service are available also for very early check-outs (i.e. at night). Because the check out procedure is organized in advance, this helps in case you have to leave early in the morning.

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Q: How can I call you?

R: Because we supply free individual assistance by E-mail, please call us during certain times of the day.
Please call (Rome, Italy time): in the morning between 8.30 and 10.30 AM; in the afternoon between 5and 6 PM; at night between 9.30 and 10.30 PM. Please do not call also on Saturday nights and on Sundays. If you find the line busy, please call after a few minutes.
For your information:
Rome time is 6 hours ahead the US Eastern time, 9 hours ahead the US Pacific time, 1 hour ahead London time, 9 hours late compared to Sidney time, and it is the same time of Continental Europe.
Click here to find the telephone number.

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Q: Are there large apartments in Rome's historical centre?

R: Housing in the centre of the most historical town of the western world (and probably of the world, because although Rome is "only" 2750 y.o. its architectural layout and art developed constantly and continuously) is very expensive. This makes large apartments very hard to find. Large apartments are "confiscated" by the myriad of embassies, ministries, institutions, foundations, etc. If they belong to very rich people, they do not rent them. The remaining are divided at some stage in smaller apartments, and this happens particularly for those apartments that are bound to rentals (to make more profit with them, as most people require only a one bedroom, one bathroom, sitting room, kitchen). The consequence is that in Rome's historical centre a two bedroom, two bathroom apartment is already a large one.
Yet, since we are among the most active in the historical centre, we are the ones having the largest apartments, including three bedroom, two bathroom ones.

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Q: Which rental companies are not serious in Rome?

R: it is now 7 years that we carry on our activity in Rome. We know hence many proprietors, agencies and agents. If you have doubts about the seriousness of some company, write to us, and if we know that they are not serious we will inform you.

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Q: How do you get to Pompeii from Rome?

R: You will find all the answers in this page of our sister site:
http://www.romecarservice.it

 can also organize a car service to places of interest around Rome (Pompeii, Capri, Amalfi, Assisi, Orvieto etc.). Please enquire.  We also supply information about this matter when you will be in Rome.

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Q: Is there parking in the centre of Rome?

In Rome's centre, the centre of the most historical town in the world, parking is a  problem. Even to enter in
the centre with a car you need to prove that you are a resident of those quarters, and it takes a long time to
have the permit even if you are one. There are also no garages in the very central areas, but in quarters near the centre. The general attitude of both the authority and the people is to put every day new restrictions to cars and to car
parking.
Only billionaires can afford to buy the very few 15th century "palazzi" (cost: not less than 50 million $) which have a little cloister-garden where they can park their car.
Probably the best thing to do is - as you are a foreigner with a foreign plate and the authorities are a little tolerant - that you
manage to enter the centre, then park your car near the apartment, and forget it there using the excellent public transport and your feet to walk to all the sights nearby (they will be just around you). But - again - you would better forget using the car, which in Rome, even in the other quarters out of the centre - as all foreigners even living in Rome agree - is also next to suicidal, because of the chaotic traffic and lack of parking. Remember, also Romans have the same parking problem, not only the tourists.
The nearest garages, at the edge of the historical centre, are also very expensive (about 30 Euro at least per day appr. 45 $).
Although you could technically do it, as mentioned it would not be comfortable to take the car from these garages  for everyday use in Rome, yet you could take it if you needed to go around Rome, for ex. for daily excursion to Umbria or Pompeii.

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Q: Is there a special Christmas / End of the year booking policy?

R: During the end the year, beginning of the year holidays we have a specific booking policy. There are two weeks considered: one from Saturday December 20 to Saturday Dec. 27h (Christmas), and another from Dec. 27 to the early days of January. One cannot change these periods. We must do this because in this period there are three holidays: Christmas, New Year and Epiphany (January 6th).
The groups coming for Christmas want to stay until the 31th or so, the ones coming for New year would like to come just after Xmas. So the requested periods of the two groups overlap. We would not be able to accommodate all of them if we do not set a period for both.

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